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Payment
We accept payment by credit card, PayPal only.
Please note that you are required to register with PayPal when paying by credit card.
About Shipping
Items will be delivered via EMS or UGX.
Delivery to Russia and Ukraine is suspended, sorry until EMS resumes.
January 8, 2026
Notice: Resumption of Shipping to the USA
Following a temporary suspension due to the DHL rate hike in January 2026, we are pleased to announce that shipping to the USA has resumed via UGX (Japan Post service using DHL network).
The shipping fee remains at 5,000 JPY. While we hope for the resumption of EMS, we are also continuing to explore more affordable shipping options. We apologize for the continued high shipping costs and any inconvenience this may cause. Thank you for your patience and understanding.
Shipping charge & delivery service providers
| North America Central America (UGX) |
¥5,000(JPY) | United States, Guam, Hawaii, El Salvador, Jamaica, Panama |
|---|---|---|
| CANADA (EMS) |
¥3,150(JPY) | CANADA |
| Europe (EMS) |
¥3,150(JPY) | Austria, Belgium, Bulgaria, Croatia Czech Republic, Denmark, England, France, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Republic of Malta, Romania, Slovakia, Spain, Sweden, Switzerland |
| Australia (EMS) |
¥3,150(JPY) | Australia |
| New Zealand (EMS) |
¥3,150(JPY) | New Zealand |
| Asia (EMS) |
¥1,900(JPY) | Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam |
| South America Africa (EMS) |
¥3,600(JPY) | Argentina, Brazil, Chile, Colombia, Uruguay, Algeria, Ecuador, Egypt, Ghana, Mauritius, Tunisia |
| Middle east (EMS) |
¥3,100(JPY) | Kingdom of Saudi Arabia, Bahrain, United Arab Emirates, Kuwait, Jordan, Iraq, Israel, Qatar, Turkey |
Custom and Taxes
Note on International Orders:
Shipping is calculated in JPY. The buyer is responsible for any customs duties, import taxes, or fees that may be applied by their country’s customs office.
Return & Refund Policy
Thanks for shopping at Marukohalu.
If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
In any case of return or exchange, please send us your request upfront under “info@marukohalu.jp” within 7days after receipt, with reference in the subject title ‘ Reference or Exchange’.
In the event that a return is requested by the customer, the shipping fees for returning and exchange are paid by the customer.
However, in case the product is defective or a wrong item has been shipped, we will exchange the product as soon as we will receive it in return. Shipping fees are paid by Marukohalu.
If there is no replacement item available, we will refund the total amount.
Please note returns or exchange can only be accepted under the following conditions:
- You send us your request of return or exchange by email within 7 days from the date you received it.
- Your item must be unused and in the same condition as you received it.
- Your item needs to have the receipt or proof of purchase.
Refund Policy
If your return is approved, we will initiate a refund to your credit card or PayPal.
Shop Information
MarukoHalu
Representative: Iwao Ohtake
Address:C-105, Corpo YUU, 3-23-23, Kamioumi, Chuo-ku, Niigata-shi, Niigata 950-0973, Japan
Business days: Monday-Friday
Mail:info@marukohalu.jp
URL:https://marukohalu.jp.