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Payment
We accept payment by credit card, PayPal only.
Please note that you are required to register with PayPal when paying by credit card.
About Shipping
Delivery to Russia and Ukraine is suspended, sorry until EMS resumes.
Shipping charge & delivery service providers
| Asia (EMS) |
JPY 1,900 | Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam |
|---|---|---|
| Australia (EMS) |
JPY 3,150 | Australia |
| Canada (EMS) |
JPY 3,150 | Canada |
| Europe (EMS) |
JPY 3,150 | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta (Republic of), Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland |
| Mexico (EMS) |
JPY 3,150 | Mexico |
| Middle East (EMS) |
JPY 3,100 | Bahrain, Israel, Jordan, Kuwait, Qatar, Saudi Arabia (Kingdom of), Turkey, United Arab Emirates |
| New Zealand (EMS) |
JPY 3,150 | New Zealand |
| Russia (Suspended) |
Suspended | Russian Federation |
| South America & Africa (EMS) |
JPY 3,600 | Algeria, Argentina, Brazil, Chile, Colombia, Ecuador, Egypt, Uruguay |
| United States & Territories (Yamato Transport / UPS after customs) |
JPY 5,000 | Guam, Hawaii, Puerto Rico, United States |
Custom and Taxes
Note on International Orders:
Shipping is calculated in JPY. The buyer is responsible for any customs duties, import taxes, or fees that may be applied by their country’s customs office.
Return & Refund Policy
Thanks for shopping at Marukohalu.
If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
In any case of return or exchange, please send us your request upfront under “info@marukohalu.jp” within 7days after receipt, with reference in the subject title ‘ Reference or Exchange’.
In the event that a return is requested by the customer, the shipping fees for returning and exchange are paid by the customer.
However, in case the product is defective or a wrong item has been shipped, we will exchange the product as soon as we will receive it in return. Shipping fees are paid by Marukohalu.
If there is no replacement item available, we will refund the total amount.
Please note returns or exchange can only be accepted under the following conditions:
- You send us your request of return or exchange by email within 7 days from the date you received it.
- Your item must be unused and in the same condition as you received it.
- Your item needs to have the receipt or proof of purchase.
Refund Policy
If your return is approved, we will initiate a refund to your credit card or PayPal.
Shop Information
MarukoHalu
Representative: Iwao Ohtake
Address:C-105, Corpo YUU, 3-23-23, Kamioumi, Chuo-ku, Niigata-shi, Niigata 950-0973, Japan
Business days: Monday-Friday
Mail:info@marukohalu.jp
URL:https://marukohalu.jp.