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Payment
We accept payment by credit card, PayPal only.
Please note that you are required to register with PayPal when paying by credit card.
About Shipping
Items will be delivered via EMS or DHL.
Delivery to Russia and Ukraine is suspended, sorry until EMS resumes.
U.S. and Canada Shipping Update (Oct, 20, 2025)
Due to current international shipping conditions, EMS shipments to the United States and Canada are temporarily suspended. Until EMS resumes, MarukoHalu will ship orders via DHL. The shipping fee will be 5,000 JPY, which includes 4,030 JPY plus a 1,180 JPY fuel surcharge (210 JPY of which will be covered by us). DHL is faster and offers more reliable tracking than EMS, so you can shop with confidence. We sincerely appreciate your understanding until EMS service becomes available again.
Shipping charge & delivery service providers
| North America Central America (DHL) |
¥5,000(JPY) | United States, Guam, Hawaii, El Salvador, Jamaica, Panama |
|---|---|---|
| CANADA (EMS) |
¥5,000(JPY) | CANADA |
| Europe (EMS or DHL) |
¥3,150(JPY) | Austria, Belgium, Bulgaria, Croatia Czech Republic, Denmark, England, France, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Republic of Malta, Romania, Slovakia, Spain, Sweden, Switzerland |
| Australia (EMS or DHL) |
¥3,150(JPY) | Australia |
| New Zealand (EMS) |
¥3,150(JPY) | New Zealand |
| Asia (EMS or DHL) |
¥3,200(JPY) | Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam |
| South America Africa (EMS) |
¥3,600(JPY) | Argentina, Brazil, Chile, Colombia, Uruguay, Algeria, Ecuador, Egypt, Ghana, Mauritius, Tunisia |
| Middle east (EMS) |
¥3,100(JPY) | Kingdom of Saudi Arabia, Bahrain, United Arab Emirates, Kuwait, Jordan, Iraq, Israel, Qatar, Turkey |
Custom and Taxes
Note on International Orders:
Shipping is calculated in JPY. The buyer is responsible for any customs duties, import taxes, or fees that may be applied by their country’s customs office.
Return & Refund Policy
Thanks for shopping at Marukohalu.
If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
In any case of return or exchange, please send us your request upfront under “info@marukohalu.jp” within 7days after receipt, with reference in the subject title ‘ Reference or Exchange’.
In the event that a return is requested by the customer, the shipping fees for returning and exchange are paid by the customer.
However, in case the product is defective or a wrong item has been shipped, we will exchange the product as soon as we will receive it in return. Shipping fees are paid by Marukohalu.
If there is no replacement item available, we will refund the total amount.
Please note returns or exchange can only be accepted under the following conditions:
- You send us your request of return or exchange by email within 7 days from the date you received it.
- Your item must be unused and in the same condition as you received it.
- Your item needs to have the receipt or proof of purchase.
Refund Policy
If your return is approved, we will initiate a refund to your credit card or PayPal.
Shop Information
MarukoHalu
Representative: Iwao Ohtake
Address:C-105, Corpo YUU, 3-23-23, Kamioumi, Chuo-ku, Niigata-shi, Niigata 950-0973, Japan
Business days: Monday-Friday
Mail:info@marukohalu.jp
URL:https://marukohalu.jp.